Refund policy

Thank you for shopping with Chateau Bow! We take pride in creating unique, made-to-order designs and high-quality digital resources. Please read our policy below to understand how we handle returns, refunds, and cancellations.

 

 CANCELLATIONS (Strict 2-Hour Window) Our system is designed to fulfill orders quickly to ensure fast delivery.

  • You may request a cancellation within 2 hours of purchase.
  • After 2 hours, your order has likely entered the production queue and can no longer be modified, cancelled, or refunded.
  • To cancel: Please email chateaubow.official@gmail.com immediately with your Order Number and the subject line "CANCEL".

   

   DAMAGES, DEFECTS & ORDER ERRORS We guarantee a full refund or free replacement if we make a mistake. You do not need to return the item if it is damaged or incorrect.

      We will provide a resolution (Refund or Replacement) in the following cases:

  • Damaged/Defective: The item arrived ripped, broken, or with a printing error.
  • Order Discrepancy: You received the wrong size, color, or design (different from what was stated on your order confirmation).

How to Claim a Resolution:

  1. Email us at chateaubow.official@gmail.com within 14 days of delivery.
  2. MANDATORY: You must include clear photos of the issue (e.g., the damage or the wrong item) AND the original packaging it arrived in.
  3. Upon review, we will immediately offer a free replacement or a full refund.

 

    NON-DELIVERY (LOST PACKAGES) If your order does not arrive, you are protected.

  1. Stuck in Transit: If your package has not moved for 15 days (USA) or 30 days (International) and is deemed lost by the carrier, we will issue a full refund or send a replacement free of charge.
  2. Marked as Delivered: We are not responsible for theft of packages that have been confirmed as "Delivered" by the carrier. Please ensure you have a safe delivery location.

 

   CHANGE OF MIND & SIZING Because every physical item is custom-printed specifically for you when you order, we cannot accept returns or exchanges for:

  • Buyer’s remorse (Change of mind).
  • Ordering the wrong size or color.
  • Slight color variations (monitors often display colors differently than fabric/ceramic).

Sizing Tip: We provide detailed size charts on every apparel product page. Please compare the measurements to a shirt you already own before purchasing.

     

   DIGITAL PRODUCTS Due to the immediate, intangible nature of digital downloads (e-books, art prints, templates), all sales of digital products are final.

  • We cannot offer refunds once the file has been downloaded or emailed to you.
  • If you have trouble accessing your file, please contact us, and we will resend your download link immediately.

    INCORRECT ADDRESS We are not responsible for orders that fail to deliver because of an incorrect or incomplete address provided by the customer. If the package is returned to the warehouse, a re-shipping fee may apply.